This Privacy Notice explains how Smart Network Products Ltd (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use snp.is (the “Platform” or “Service”). We comply with applicable data protection laws, including the UK GDPR and EU GDPR where relevant.
1. Who We Are
Company: Smart Network Products Ltd Address: 128 City Road, London, EC1V 2NX, United Kingdom Website: https://snp.is Contact: support@snp.is
For data protection purposes, we act as the data controller for personal information processed through the Platform.
2. Who This Applies To
This Notice applies to:
- Visitors to the Platform
- Registered users (free or paid)
- People who interact with user pages or content
If you provide information directly to another user through their page, that user may be responsible for how they process your data.
3. Information We Collect
Information you provide
- Name or username
- Email address
- Account credentials
- Support communications
- Billing information required for subscriptions (processed by payment providers)
Information collected automatically
- IP address
- Browser/device type
- Operating system
- Country-level location and time zone
- Usage data (pages visited, clicks, diagnostics)
Payment information We do not store full card or bank details. Payments are processed by third-party payment providers (e.g., Stripe) who act as independent controllers for payment processing.
4. How We Use Your Information
We use personal information to:
- Provide and operate the Platform
- Create and manage accounts
- Process subscriptions and payments
- Provide customer support and service notices
- Improve performance, analytics, and user experience
- Detect fraud, abuse, and security risks
- Comply with legal and regulatory obligations
5. Legal Bases (UK/EU)
We process personal information under:
- Contract (to provide the Service)
- Legitimate interests (security, improvement, analytics)
- Consent (where required, e.g., certain marketing)
- Legal obligations (compliance requirements)
6. Cookies
We use cookies and similar technologies for essential functionality and analytics. You can control cookies via browser settings; disabling cookies may impact parts of the Platform.
7. Sharing of Information
We may share personal information with:
- Service providers (hosting, analytics, support tooling)
- Payment processors (e.g., Stripe)
- Authorities where required by law
- Parties with your explicit consent
We do not sell personal information.
8. International Transfers
Your data may be processed in countries other than your own where we or our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses).
9. Retention
We retain personal information only as long as necessary for the purposes described, including legal, accounting, and dispute-resolution requirements. You can request deletion of your account, subject to legal obligations.
10. Security
We implement appropriate technical and organizational security measures. No method is 100% secure, but we take reasonable steps to protect your data.
11. Children
The Platform is not intended for individuals under 18. If we learn we collected such data, we will delete it.
12. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, and request portability of your personal information, and withdraw consent where applicable.
To make a request, contact support@snp.is.
If you are in the UK/EU, you may also complain to your local data protection authority.
13. Updates
We may update this Notice from time to time. We will post updates on this page and adjust the effective date.
14. Contact
Privacy questions or requests: support@snp.is