Last Updated: May 1, 2026
Effective Date: May 1, 2026
This Refund Policy explains the terms under which Smart Network
Products Ltd ("we", "us", "our") issues refunds for purchases
made on snp.is (the "Platform" or "Service"). This policy is
part of our Terms & Conditions.
1. Overview
We want you to be satisfied with our Service. This policy
outlines when refunds are available, how to request one, and
how refunds are processed.
By subscribing to a paid plan on snp.is, you agree to this
Refund Policy.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all subscription
purchases. If you are not satisfied with our Service for any
reason, you may request a full refund within 14 calendar days
of your purchase.
Eligibility:
- The refund request must be submitted within 14 calendar days
of the purchase
- This guarantee applies to all subscription purchases
To request a refund under this guarantee, contact
support@snp.is with:
- Your account email
- Order/transaction reference
- Reason for the refund request (optional)
3. Subscription Renewals
Subscriptions automatically renew at the end of each billing
cycle as outlined in our Terms & Conditions.
You can request a refund on any renewal payment within 14
calendar days of the renewal date.
To avoid being charged for the next billing cycle, you may
cancel your subscription before the renewal date through your
account billing settings.
4. Cancellation
You may cancel your subscription at any time through your
account dashboard:
- Log in to snp.is
- Go to Account Settings → Subscription
- Click Cancel Subscription
After cancellation:
- Your subscription remains active until the end of the current
billing period
- You retain access to paid features until the end of the period
- No further charges will be made
5. How to Request a Refund
To request a refund:
- Email support@snp.is within 14 calendar days of your purchase
- Include the following information:
- Your account email address
- Order/transaction ID or invoice number
- Date of purchase
Our team will process your request within 3-5 business days.
Refunds will be issued to your original payment method.
6. Refund Processing Time
Once a refund is approved:
- Credit/Debit Cards: 5-10 business days (depending on your bank)
- Other payment methods: Times may vary based on the payment
processor
Please note that processing times are managed by your bank or
payment provider, not by us.
7. Free Plan and Trial Periods
- Free plan accounts have no associated charges and therefore
no refunds are applicable
- Trial periods (if offered) automatically convert to paid plans
unless cancelled before the trial ends. You retain the right
to a 14-day refund after any trial conversion.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any material
changes will be communicated through the Platform or via email.
The updated policy will apply to purchases made after the
effective date.
9. Contact
For all refund requests and inquiries:
Email: support@snp.is
Response time: Within 3-5 business days
Address: Smart Network Products Ltd, 128 City Road, London,
EC1V 2NX, United Kingdom
10. Your Statutory Rights
Nothing in this Refund Policy limits your statutory consumer
rights under applicable law. If you are a consumer in the UK
or EU, you may have additional rights under the Consumer
Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 or equivalent local laws.